BPO / KPO

SBG is a Global Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and Technology Company providing Smart Back Office, Medical Record Summary, Chronology, Contact Centre, Clinical Data Management and Business Consulting Services. SBG has been working closely with its customers to deliver the benefits of globalization with a strong emphasis on quality. It is our mission to understand our customer’s business needs and design highly reliable and easy to manage value enhancing practices that help to streamline their core operations and provide a significant cost advantage. SBG is committed to delivering quality services and Return on Investment to its customers across various business verticals.

More than just a Call Centre, we are a Customer Interaction Centre. At our Call Centre our focus is on Customer relationship management solutions to large corporate globally, with a commitment to provide enterprise wide customer relationship services & solutions through its Call Centres using cutting edge technologies. SBG BPO has accrued experience to handle and outsource projects / job work / campaigns in various verticals of BPO including the technology that supports these business processes. Automatic Data Processing provides payroll and HR outsourcing solutions for companies in Manufacturing, R & D Centre, Agro Engineering, Pharma & healthcare and other industries.

Key BPO Services:

Knowledge Process Outsourcing (KPO) is the process of outsourcing knowledge intensive activities that are data driven and encompass the process of gathering, managing, analysing and delivering objective insights into businesses.

KPO services are broadly classified into four kinds of services:

Data Analytics and Insights: Addressing business problems across industries and domains to empower organisations with actionable insights through cutting edge data analytics

Market Research/ Business Research: Providing research services and strategy consulting for accurate and succinct answers to the most pressing business questions

Performance Management: Providing efficient reporting and performance measurement across industries to achieve operational excellence and productivity

Data Management: Efficient solutions for data integration, storage, retrieval and sharing for robust business reporting and analytics as required by various stakeholders

The scope of KPO business includes preparation of accounts, tax returns, computer aided simulation, engineering design and development, financial services, etc.

Who we serve: Manufacturing, R & D and Design Centre, Agro Engineering, Pharma, FMCG - Start up, Small Scale Enterprise, Mediums Scale Enterprises and Large Scale Enterprises.